1. Who We Are

Fabulous Homes Property Group (Pty) Ltd is a South African residential property business providing property sales, rentals, property management and related property services.

For personal information processed under its control, Fabulous Homes acts as the responsible party as contemplated in applicable South African data-protection law.

Certain third parties involved in a property transaction may separately determine how they process personal information and may therefore operate as independent responsible parties for their own processing activities.

2. Scope Of This Privacy Policy

This policy may apply when you:

• visit the Fabulous Homes website;
• submit a website property enquiry;
• request a property valuation;
• enquire about a property for sale or rent;
• instruct Fabulous Homes regarding a sale, rental or property-management matter;
• communicate by email, telephone, messaging or another authorised communication channel;
• interact with Fabulous Homes through a property portal, social platform or advertising enquiry;
• apply for a role or otherwise engage with the business; or
• provide information in connection with a regulatory, contractual or property transaction process.

3. Personal Information We May Collect

The information collected depends on the nature of your interaction with Fabulous Homes.

4. Where Information May Come From

Personal information may be obtained directly from you or, where lawful and appropriate, from another source.

• Website enquiry and valuation forms.
• Telephone calls, emails and messages.
• Meetings, property viewings and appointments.
• Sellers, landlords, buyers or tenants participating in the same property matter.
• A person authorised to act on your behalf.
• Property portals and enquiry platforms.
• Social-media or advertising enquiry channels.
• Property-related or public records where their use is lawful.
• Conveyancers, managing agents, service providers or other relevant professionals.

5. Why Fabulous Homes Uses Personal Information

Personal information may be processed for appropriate property, administrative, contractual, security and compliance purposes.

• Responding to property enquiries.
• Arranging property viewings and appointments.
• Preparing or discussing property valuations.
• Marketing residential properties.
• Assisting sellers and property owners.
• Assisting buyers and prospective buyers.
• Assisting landlords and tenants.
• Administering property-management services.
• Managing mandates, applications, offers, leases and related documentation.
• Performing appropriate FICA and client verification.
• Maintaining transaction and communication records.
• Managing complaints, disputes and legal matters.
• Protecting website, communication and information security.
• Meeting legal, regulatory, tax, accounting and administrative requirements.
• Marketing property services where legally permitted.

6. Website Forms & Enquiries

Website forms are provided so that users can contact Fabulous Homes regarding properties, valuations, selling, rentals, landlords, property management and other relevant services.

Information submitted through a form may be used to respond to and administer that enquiry and to direct it to the appropriate authorised team member.

7. Cookies, Website Logs & Technical Information

Like most modern websites, the Fabulous Homes website may use cookies, logs or similar technologies for functionality, security, performance, preferences or measurement where enabled.

Technical information may include information such as:

• IP address;
• browser type;
• device information;
• operating system;
• date and time of access;
• pages visited;
• referring pages or websites; and
• security or diagnostic information.

Some cookies may be necessary for website operation or security. Where non-essential cookies or technologies require user choice or consent under applicable requirements, appropriate controls should be provided.

Browser settings can also be used to restrict or delete cookies, although doing so may affect certain website functionality.

8. Property Portals, Social Media & Third-Party Enquiry Channels

A property enquiry may originate from an independent property portal, social-media platform, advertising service or another third-party channel.

When that happens, the third party may separately process information under its own privacy policy before passing relevant enquiry information to Fabulous Homes.

Once Fabulous Homes receives personal information for its own property-related purposes, the information will be handled subject to the privacy principles applicable to Fabulous Homes.

9. FICA, Identity Verification & Property Transactions

A formal property relationship or transaction may require more detailed information than an initial website enquiry.

Depending on the circumstances, this may include identity, authority, beneficial ownership, address, entity, payment or other information required for customer due diligence or transaction administration.

The exact information required should depend on the matter and applicable compliance process.

10. When Personal Information May Be Shared

Fabulous Homes does not sell personal information.

Personal information may nevertheless need to be shared where this is lawful and reasonably necessary for the property matter or another legitimate purpose.

Depending on the circumstances, information may be shared with:

• authorised Fabulous Homes personnel;
• sellers or landlords;
• buyers or tenants where relevant;
• conveyancers and legal professionals;
• managing agents, body corporates or homeowners associations;
• property inspectors or relevant technical professionals;
• information, hosting, communication and administrative service providers;
• financial or insurance service providers where an appropriate introduction has been requested;
• regulators, law-enforcement agencies, government bodies or courts where disclosure is lawfully required; and
• another person authorised by the data subject or permitted by applicable law.

11. Technology & Other Service Providers

Fabulous Homes may use external service providers to assist with website hosting, data storage, communications, security, administration, property marketing or related business functions.

Where a service provider processes personal information on behalf of Fabulous Homes, reasonable steps should be taken to ensure that appropriate confidentiality, contractual and security requirements apply.

A service provider should not use information received from Fabulous Homes for unrelated purposes merely because it has technical access to that information.

12. Property Marketing & Communication Preferences

Communications required to respond to a property enquiry or administer an existing property matter are different from unsolicited direct marketing.

Electronic direct marketing will be approached subject to applicable POPIA requirements.

• Where consent is required by law, the necessary consent should be obtained before electronic marketing is sent.
• An existing customer relationship may be subject to the specific circumstances permitted under applicable law.
• Electronic marketing should provide an appropriate method to object or opt out.
• Marketing objections and opt-outs should be recorded and respected.

13. Information Security

Fabulous Homes aims to use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, unlawful processing, alteration or disclosure.

Appropriate safeguards may include controls relating to:

• user and account access;
• passwords and authentication;
• website and system security;
• staff access to information;
• electronic communications;
• data storage and backups;
• service-provider access;
• confidentiality obligations; and
• incident response.

No website, email system or electronic storage system can be guaranteed to be entirely immune from security incidents.

14. Security Incidents

If there are reasonable grounds to believe that personal information under Fabulous Homes' control has been accessed or acquired by an unauthorised person, the matter should be investigated and managed according to applicable legal requirements.

Where notification is required, the appropriate regulatory and data-subject notification procedures should be followed.

If you suspect that an email, document request or communication claiming to come from Fabulous Homes is fraudulent or compromised, contact Fabulous Homes through a trusted contact channel.

15. Retention Of Personal Information

Personal information should be retained only for as long as there is an appropriate reason to keep it.

The applicable retention period may depend on:

• the purpose for which the information was collected;
• the duration of the property or client relationship;
• FICA record-keeping requirements;
• property transaction documentation;
• legal or regulatory obligations;
• tax, accounting or financial record requirements;
• complaints or disputes; and
• legitimate evidential or operational requirements.

Where information is no longer lawfully required, appropriate deletion, destruction, de-identification or secure disposal measures should be applied.

16. Processing Or Storage Outside South Africa

Certain technology, hosting, communication or storage arrangements may involve information being processed outside South Africa.

Where personal information is transferred to a third party outside South Africa, Fabulous Homes should apply the requirements governing transborder information flows under applicable law.

This may involve considering the legal protection available in the destination, contractual safeguards, consent or another transfer basis permitted by law.

17. Your Privacy Rights

Subject to POPIA, PAIA and other applicable law, data subjects may have rights regarding personal information held by Fabulous Homes.

18. Privacy Requests & Complaints

Privacy-related requests may be directed to Fabulous Homes using the contact information below.

Fabulous Homes may require reasonable proof of identity or authority before disclosing, changing or deleting personal information.

Certain access requests may be subject to the applicable POPIA or PAIA process.

If you believe your personal information has been processed unlawfully or your privacy rights have been interfered with, you may raise the matter with Fabulous Homes.

You may also lodge a complaint with South Africa's Information Regulator using the applicable regulatory procedure.

19. Changes To This Privacy Policy

Fabulous Homes may update this Privacy Policy when website functionality, business operations, services, technology or legal requirements change.

The current public version will be the version displayed on this website together with its effective date.

20. Privacy Contact

For privacy-related enquiries, personal information requests or concerns regarding the handling of your information, contact Fabulous Homes.

Common Privacy Questions